If you`re an EE customer looking to cancel your monthly contract, you`ve come to the right place. Cancelling your contract with EE is a straightforward process, and we`ll guide you through it step-by-step.
The first thing to keep in mind is that cancelling your contract before it has run its course may result in early termination fees. These fees vary depending on the type of plan you`ve subscribed to and how much time you have left on your contract. Before you decide to cancel, it`s a good idea to contact EE`s customer service to confirm how much you`ll be charged.
Once you`ve confirmed the early termination fees, it`s time to cancel your contract. Here`s how:
1. Contact EE`s Customer Service
The first step is to call EE`s customer service and tell them you want to cancel your contract. You can do this by dialling 150 from your EE phone or calling 0800 079 8586 from any phone. Customer service representatives are available seven days a week between 8 am and 9 pm.
Alternatively, you can also chat with a customer service representative through the EE website or the My EE app.
2. Confirm Your Account Details
When speaking with EE`s customer service, they`ll ask you to confirm your account details, such as your name, address, and account number. Make sure you have this information handy to speed up the process.
3. Provide a Reason for Cancelling
EE will likely ask you why you`re cancelling your contract. You don`t have to provide a reason, but it could help them offer you alternative plans that better meet your needs.
4. Return Your Phone
If you`ve received a phone from EE as part of your contract, you`ll need to return it. EE will provide instructions on how to do this, and you`ll likely be sent a pre-paid envelope or label to use.
5. Pay Any Outstanding Charges
Before your contract can be cancelled, you`ll need to pay any outstanding charges, such as missed payments or usage charges. EE will inform you of any charges due when you contact customer service.
Once you`ve completed these steps, your contract will be cancelled, and you`ll receive a final bill. The final bill will include any early termination fees, outstanding charges, and any refunds you`re due.
In conclusion, cancelling an EE monthly contract is a simple process as long as you`re aware of any early termination fees. By following the steps outlined above, you can cancel your contract hassle-free and move on to a plan that better suits your needs.